Date: Mon, 28 Jan 2002 00:58:39 +0100 From: Nils Holland <nils@tisys.org> To: Brett Glass <brett@lariat.org> Cc: freebsd-chat@FreeBSD.ORG Subject: Re: Western Digital HDs Message-ID: <20020128005839.A2063@tisys.org> In-Reply-To: <4.3.2.7.2.20020127153209.026d95a0@localhost>; from brett@lariat.org on Sun, Jan 27, 2002 at 03:37:03PM -0700 References: <20020127201512.A263@tisys.org> <4.3.2.7.2.20020127153209.026d95a0@localhost>
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On Sun, Jan 27, 2002 at 03:37:03PM -0700, Brett Glass stood up and spoke: > > WD hard drives are a very mixed bag. I have a server with one of their > 3GB units that has worked perfectly for more than 5 years without one > glitch. I've heard horror stories about other models, though. Yes, I've been having a 2.5 GB drive since 1997. It's been running fine in a 24/7 server until last December. It's still working, but has been replaced by a bigger drive in the mean time. I've also 13 GB, 45 GB and 60 GB WD drives in use. The first two of these have worked fine for one or two years, respecively. The 60 GB thing is relatively new and so a comment is not yet possible. (As a side note, about *all* WD drives I have been using in many different machines over the years have always tended to click every now and then during use, which would interrupt the flow of data if it was in process at the time of the click. Yet, none of these drives did in the end visibly fail or report any errors in WD's diag utility). Taking the above into account, the failure of my 80 GB drive may just be a normal failure - every company makes a certain ammount of products that will eventually fail. However, the forum on the Western Digital site is really interesting. When one reads the messages in there, one will get the impression that WD's drives are about the worst ones out there and will all fail very soon. However, I guess that the forum cannot be seen as a definite reason for such a conclusion, simply because (the minority) of dissatisfied customers are more likely to post messages into a forum than (the majority) of satisfied customers are. Well, I sure hope I'll get my drive replaced soon and that the replacement will last. If I'm not totally wrong, German law says that WD (or any company for that matter) does have three chances to correct defects on their products that occured during the warranty period. If they fail to do that, the customer shall get part of all of the price he paid back, depending on how useful the "remainder" of the defective product is (you'd probably get only some money back it it were a cosmetical problem, but if it comes to hard drives, I'd sure hope that all money would be refunded. I wouldn't think it'd be valid to claim for the manufacturer that they only have to refund a part of the price, since I can use the first 20 GB out of a 80 GB drive ;-) Greetings Nils -- Nils Holland Ti Systems - FreeBSD in Tiddische, Germany http://www.tisys.org * nils@tisys.org To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-chat" in the body of the message
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