Date: Tue, 29 May 2001 15:46:07 -0600 From: Joe.Warner@smed.com To: "Corey Brune" <brune@sdf.lonestar.org> Cc: FreeBSD-Questions@freebsd.org, Joe.Warner@smed.com, wmoran@iowna.com (Bill Moran) Subject: Re: Help Desk App for FreeBSD Message-ID: <OFD49DAE26.55E5CFA1-ON87256A5B.0077603F@smed.com>
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Ok, I'll check it out.
Thanks for the info/response!
Joe
"Corey Brune"
<brune@sdf.lon To: wmoran@iowna.com (Bill Moran)
estar.org> cc: Joe.Warner@smed.com,
FreeBSD-Questions@FreeBSD.ORG
05/29/01 02:52 Subject: Re: Help Desk App for FreeBSD
PM
Try http://keystone.whitepj.net. The app is written in php, and uses almost
any database.
Corey
Bill Moran
>
> Joe.Warner@smed.com wrote:
> >
> > Hi,
> >
> > Before I start looking at commercial solutions, I was
> > just wondering if anyone on this list knows about a web
> > based Help Desk application that would run on FreeBSD.
> >
> > Our current Help Desk application is running on a Lotus Notes
> > database via Domino on the AS/400. Our users access the
> > database with the Lotus Notes 5.0.5 client on WIN NT/2K. This
> > application is outdated and I feel a web based solution would
> > better serve our needs.
> >
> > I'm currently running Apache 1.3.6 on a FreeBSD 3.4 box but
> > plan to upgrade to FreeBSD 4.2 or 4.3, along with the most
> > current versions of Apache, PHP and MySQL soon.
> >
> > The Help Desk application I'm looking for would, at the minimum,
> > provide an interface that our users could access through any
> > web browser, fill in their name, contact info and information
> > regarding the problem they are experiencing, click a "submit"
> > button and be issued a confirmation number. There would be
> > a queue that our IT staff could check for new requests that they
> > could then assign to the appropriate personnel, based on their
> > individual area of expertise. We would need to have the ability
> > to update requests with text and the person who submitted the
> > request would need to be able to view the status. We would
> > also need to be able to pull up statistics like the number and
> > type of requests (open/closed) that have been submitted over
> > a given period and how many/type have been closed by each
> > member of our staff.
> >
> > Is there any app or way I could do this on FreeBSD?
>
> A search on sourceforge turns up a number of projects to create
> web-based helpdesks. You'll probably need a few days of research to
> evaluate all of them and determine what looks promising to you. I'd be
> interested to know what you determine, as I'll be in need of a similar
> application soon.
>
> -Bill
>
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