Date: Wed, 11 Sep 2002 08:28:17 -0700 From: Nathan Kinkade <nkinkade@dsl-only.net> To: freebsd-questions@FreeBSD.ORG Cc: tuc@ttsg.com Subject: Re: RT Ticket Tracking Port? Message-ID: <20020911082817.6946ae5c.nkinkade@dsl-only.net> In-Reply-To: <200209111502.LAA02669@gevjon.ttsg.com> References: <20020911080444.0af4495a.nkinkade@dsl-only.net> <200209111502.LAA02669@gevjon.ttsg.com>
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On Wed, 11 Sep 2002 11:02:11 -0400 (EDT) Tuc <tuc@ttsg.com> wrote: > > This might also be a little overkill, but take a look at Keystone. > > http://whitepj.keystone.net (the site seems to be down at the > > moment). Keystone is a PHP/Web based trouble ticketing system. It > > will start tickets based on emails it receives, and based on the > > subject line of the email it can be configured to do perform various > > tasks. > > > Stay away from Keystone. It was someones project, then bought > by a company and has been S-T-A-L-E ever since. Some of the > functionality STILL didn't work, we had to hack the email->ticket > programming. We went from Keystone to RT a few months ago and haven't > looked back. Good call. I threw it in as an idea simply because I knew it was a free web-based solution and, from what I saw, it worked fine. However!, I couldn't stand the interface, as it was extremely cluttered. Also, this client wanted me to customize the application and I quickly found out how bloated the thing was. Maybe it's just my lack of skills in PHP, but I found it very difficult to make changes to the system - where one small change on one page would have a cascading effect and break all sorts of things. Nathan To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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