Date: Wed, 20 Jul 2005 16:07:08 -0700 (PDT) From: Philip Hallstrom <freebsd@philip.pjkh.com> To: Cezar Fistik <cezar@arax.md> Cc: freebsd-questions@freebsd.org Subject: Re: OT: Helpdesk/Call tracking software Message-ID: <20050720160505.M44199@wolf.pjkh.com> In-Reply-To: <159426995.20050721011157@arax.md> References: <159426995.20050721011157@arax.md>
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Never used it, but RT always seems to get good praise... http://www.bestpractical.com/rt/ On Thu, 21 Jul 2005, Cezar Fistik wrote: > Dear group, > > Sorry for OT, but I'm sure someone in this group can help me. I'm > looking for an open source helpdesk/call tracking application for use > in an ISP customer support dept. We need something that will allow us > to register all incomming calls, to assign tasks to different > admnis/engineers according to customer's problem, to be able to see > the status of each opened issue and so on. Nothing unusual. > > I made a search and found a number of such applications, but there are > so many...it wouldn't be possible to test all of them. So please just > tell me what you are using and how would you rate it. > > Thank you very much. > -- > Best regards, > Cezar mailto:cezar@arax.md > > > _______________________________________________ > freebsd-questions@freebsd.org mailing list > http://lists.freebsd.org/mailman/listinfo/freebsd-questions > To unsubscribe, send any mail to "freebsd-questions-unsubscribe@freebsd.org" >
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