Date: Wed, 20 Jul 2005 20:09:48 -0400 From: Hornet <hornetmadness@gmail.com> To: Cezar Fistik <cezar@arax.md> Cc: freebsd-questions@freebsd.org Subject: Re: OT: Helpdesk/Call tracking software Message-ID: <f42935a60507201709630ebe93@mail.gmail.com> In-Reply-To: <159426995.20050721011157@arax.md> References: <159426995.20050721011157@arax.md>
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On 7/20/05, Cezar Fistik <cezar@arax.md> wrote: > Dear group, >=20 > Sorry for OT, but I'm sure someone in this group can help me. I'm > looking for an open source helpdesk/call tracking application for use > in an ISP customer support dept. We need something that will allow us > to register all incomming calls, to assign tasks to different > admnis/engineers according to customer's problem, to be able to see > the status of each opened issue and so on. Nothing unusual. >=20 > I made a search and found a number of such applications, but there are > so many...it wouldn't be possible to test all of them. So please just > tell me what you are using and how would you rate it. >=20 > Thank you very much. > -- > Best regards, > Cezar mailto:cezar@arax.md >=20 http://otrs.org/ Is a great OSS helpdesk software. I have installed it for the many IT orgs I have worked with/in.
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