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Date:      Fri, 6 Jun 2008 10:01:17 -0400
From:      "Bob McConnell" <rvm@CBORD.com>
To:        "Mark Stosberg" <mark@summersault.com>, <freebsd-questions@freebsd.org>
Subject:   RE: outbound serial modem now times out or drops connection
Message-ID:  <FF8482A96323694490C194BABEAC24A002D46FFC@Email.cbord.com>
In-Reply-To: <1212760486.29520.22.camel@localhost>
References:  <1212760486.29520.22.camel@localhost>

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Mark Stosberg:
>=20
> We are using qpage to dial a remote TAP modem (Sprint and Verizon), so
> we can send pages about our hosting infrastructure without using the
> internet connection.=20
>=20
> Recently it started failing consistently with "timeout to connect".
> I first suspected the remote modem (Sprint), but found I got the same
> result with other carriers. (And Sprint denied a problem on their
end).=20
>=20
> I have since tried a whole battery of approaches including having the
> phone line checked by the local phone company, trying a different
modem
> and trying a different phone cord.=20
>=20
> Trying a new modem (US Robotics external 56k serial modem) did help
> slightly. With it, we consistently connnect, but then after a short
> pause the connection is dropped. This is easily reproduced  in
> "minicom": (Using the Sprint TAP modem number here).=20
>=20
>   ATDT18886561727
>   CONNECT 31200/ARQ/V34/LAPM/V42BIS
>  =20
>   NO CARRIER=20
>=20
> I'm out of ideas here. This phone line is only used for this outbound
> service, although our alarm system also uses it for outbound alerts.=20
>=20
> Any suggestions for possible causes or further troubleshooting
> approaches are appreciated.=20

Does that modem support Unimodem Diagnostics? What do you get from a
'#UD' command right after the failed connection attempt?

Bob McConnell



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