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Date:      Wed, 14 Nov 2001 07:50:47 -0800
From:      "Ted Mittelstaedt" <tedm@toybox.placo.com>
To:        "Wayne Pascoe" <freebsd@molemanarmy.com>
Cc:        <questions@FreeBSD.ORG>
Subject:   RE: slightly OT: Unix MTA vs Exchange
Message-ID:  <000501c16d24$20461a80$1401a8c0@tedm.placo.com>
In-Reply-To: <868zd93dd0.fsf@pan.ehsrealtime.com>

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>-----Original Message-----
>From: owner-freebsd-questions@FreeBSD.ORG
>[mailto:owner-freebsd-questions@FreeBSD.ORG]On Behalf Of Wayne Pascoe
>Sent: Wednesday, November 14, 2001 1:34 AM
>To: Ted Mittelstaedt
>Cc: questions@FreeBSD.ORG
>Subject: Re: slightly OT: Unix MTA vs Exchange
>
>
>> 
>> Correct - but they would consider option #3 - which is to simply NOT
>> upgrade from Exchange 5.5
>
>That is one option. BUT and here is the big but. Microsoft tend to
>drop support for things after I think 2 releases. So if you don't
>upgrade, you don't get support, patches, etc. Its a neat trick :)
>

Oh, not the support FUD again.

For starters Microsoft support costs a lot of money to maintain.  But
most importantly it's worthless.  At prior employers that have had
MS support contracts I have used their support for knotty problems and
I can report that they are neither timely nor helpful.  In short the
support is not worth what you have to pay for it.  If you present
Microsoft support with problems that aren't already answered in the manual
what happens is they will request dump after dump after dump and
eventually a few weeks later after you have already scratched the
installation and gone and done something else, they will report back
that their engineers cannot determine what the problem is.

I suppose that someone could set up the same mechanism for FreeBSD
and then we too can claim that we offer "support"  but I don't know
of any FreeBSD people that are this unethical

Ted Mittelstaedt                                       tedm@toybox.placo.com
Author of:                           The FreeBSD Corporate Networker's Guide
Book website:                          http://www.freebsd-corp-net-guide.com



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