Date: Fri, 26 Jan 2007 09:35:06 -0600 From: Dan Nelson <dnelson@allantgroup.com> To: chris neill <chris@revolt.com> Cc: freebsd-questions@freebsd.org Subject: Re: [Opinions Wanted] Dell PowerEdge 2950 Servers ... Message-ID: <20070126153506.GA78392@dan.emsphone.com> In-Reply-To: <20070126145301.GA15871@revolt.com> References: <226ae0c60701260641x1419b19ck6a073c637d452423@mail.gmail.com> <20070126145301.GA15871@revolt.com>
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In the last episode (Jan 26), chris neill said: > On Fri, Jan 26, 2007 at 09:41:19AM -0500, David Robillard wrote: > > IMHO, the problem with Dell is not their hardware, but their > > support (or lack of it). > > Ditto -- We had a (duh) PERC 3/di go south on a PE2550 and getting > Dell to fix it was like pulling teeth. Once I finally leaned on them > enough to get them to agree to an RMA, I had to wait until the next > day for the part to be courried to my datacenter (which was a slight > gaff, since they don't usually do S&R), and another couple of hours > for the guy to show up. Maybe it depends on you you end up talking to. We recently had a PERC 4e/Di go bad in one of our PE2800s. Dell sent us a new motherboard same day and we replaced it ourselves in 2 hours (took so long only because we had never done it before). It did ship with an out-of-date BIOS, though, so it took a while to flash everything up. -- Dan Nelson dnelson@allantgroup.com
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