Date: Wed, 08 Jan 97 10:26:48 PST From: BRETT_GLASS@infoworld.com To: Simon Reading <aat81@dial.pipex.com>, grog@lemis.de Cc: freebsd-hardware@freebsd.org Subject: Support when getting DDS drives repaired Message-ID: <9700088527.AA852745563@ccgate.infoworld.com>
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HP's after-sales support is virtually nonexistent. Warranty service is slow, and after the warranty expires, service often costs more than the equipment is worth. They won't supply parts (such as keycaps or keyboard springs for laptops), but insist instead on swapping out the entire component at an outrageous price. And the support lines are usually 900 numbers. This is HP's way of discouraging you from calling at all. YMMV, of course, but I do not buy HP equipment anymore -- especially PCs, laptops, and printers. --Brett
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