Date: Fri, 19 Apr 2002 09:58:22 -0700 From: Kevan Olhausen <kevan@solidnet.com> To: mattb <mattb@houston.rr.com>, <questions@freebsd.org> Subject: Re: (HELP)Help Desk Solution Message-ID: <B8E59ABE.EFB%kevan@solidnet.com> In-Reply-To: <3CBF9E1F.2070401@houston.rr.com>
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I do! We use Wonderdesk and it uses Apache and the database files are just flat files. It about $550 or something like that but I run it on FreeBSD 4.4 at work and I'm really liking it a lot! http://www.wonderdesk.com is the place. Kevan On 4/18/02 9:33 PM, "mattb" <mattb@houston.rr.com> wrote: > Hello, > > Does anyone run a helpdesk package on freebsd? We are in the process of > implementing a new ERP system and we are losing some end user > administration folks to the ERP effort. We do not have a true Help Desk > system as it is and now with a shortage of user support personnel we > need something to keep all of our ducks in a row. Does anyone have some > recommendations for Ticket/knowledgebase accounting of end luser > inquiries? (php + MySQL + apache blah). > > All we are looking for is something simple. For example: Joe Luser > needs some files restored so he would goto a url on an internal web > server and issue a work order, priority (everyone is highest right), > description etc. > > Thanks for any responses. > > Matt Bettinger > > > To Unsubscribe: send mail to majordomo@FreeBSD.org > with "unsubscribe freebsd-questions" in the body of the message To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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