Date: Wed, 13 Oct 1999 09:41:10 +0930 From: Greg Lehey <grog@lemis.com> To: Michael Lucas <mwlucas@blackhelicopters.org> Cc: current@FreeBSD.ORG Subject: How to report problems (was: Request for Flames) Message-ID: <19991013094110.T78191@freebie.lemis.com> In-Reply-To: <199910121508.LAA44474@blackhelicopters.org> References: <199910121508.LAA44474@blackhelicopters.org>
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On Tuesday, 12 October 1999 at 11:08:50 -0400, Michael Lucas wrote: > Folks, > > I'm writing a series of web pages on how to ask for help on the > FreeBSD mailing lists. > > From time to time, some innocent newbie wanders in here asking a > question with far too little information. ("CVSup/pn0/sio.c doesn't > work. Why not?") That's a *good* one. Take a look at http://www.lemis.com/questions.html for some alternatives. > On occasion, you folks have taken the time to write detailed notes > describing the exact information you need to solve these problems. > (On other occasions, said newbie is seen around town: a little bit > here, a little bit there... but that's another problem.) > > I'me searched the mail archives looking for these messages, and am > having difficulty finding them. (It's difficult to search for "That > message where Bill Paul told a newbie in excruciating detail what he > needed to fix the problem, and what would happen to the next newbie > who asked this question without providing this information.") Lots of > questions, very few detailed answers. > > If any of you have copies of messages that you have previously sent, > describing what information you need to solve a particular problem, I > would appreciate it if you would forward these to me. I'll use this > information to write another guide. > > For an example of what I'm trying to do, take a look at: > > http://www.blackhelicopters.org/~dispatch/report/nic.html Looks good. You probably need to structure it differently (for example, have a link to things like OS revision and kernel config, which will be needed in most cases). Greg -- See complete headers for address, home page and phone numbers finger grog@lemis.com for PGP public key To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-current" in the body of the message
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