Date: Wed, 03 Apr 1996 09:25:13 +0000 From: Poul-Henning Kamp <phk@critter.tfs.com> To: "Jordan K. Hubbard" <jkh@time.cdrom.com> Cc: Cat Okita <cat@ghost.uunet.ca>, current@FreeBSD.ORG Subject: Re: Advice/Recommendation needed Message-ID: <492.828523513@critter.tfs.com> In-Reply-To: Your message of "Wed, 03 Apr 1996 00:11:45 PST." <492.828519105@time.cdrom.com>
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> > I *need* to know that I've got a support contract for the OS, and have > > someone to hang out the window if things aren't working. (Hell - someone > > to sue, if it comes to that). > > I can only once more recommend local expertise in ALL situations as the > only way to truly be sure that your business will not suffer at the > caprice of some outside agency, be it one free or commercial. I am 100% in agreement with Jordan here. On the other hand, I can easily imagine that a support organization could still be a nice thing to have. First of all, sometimes the size of the hammer or the mind behind it makes a difference, but second, sometimes local expertise just isn't there at the moment, "Nepal ? What do you mean holiday i Nepal ?? The server is down!! and I mean DOWN!!!! What's the number of that Nepal embassy ???" We generally respond as fast as we can, and I don't think many people have been left behind, unless we simply couldn't do anyting about their problem (ie, insufficient info, special/buggy HW). But I can see that from time to time, somebody might want to skew the priority a bit at the expense of some cash to get their problem fixed, and get it fixed >right now<. Of course if there is a market for that kind of support, I for one is more than happy to help fill it, and I'm sure we could get a company set up and all that. If you have any input on this, please send us email (core@freebsd.org) and we will see what we can do. On the other hand I'm pretty sure that if you were to send an email to core@freebsd.org along the lines of "We will donate $N to FreeBSD if you guys will please help us out of with this problem ASAP" somebody would be on the problem pretty soon. -- Poul-Henning Kamp | phk@FreeBSD.ORG FreeBSD Core-team. http://www.freebsd.org/~phk | phk@login.dknet.dk Private mailbox. whois: [PHK] | phk@ref.tfs.com TRW Financial Systems, Inc. Future will arrive by its own means, progress not so.
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