Date: Sun, 10 Oct 1999 09:10:52 +1000 (EST) From: "Daniel O'Callaghan" <danny@freebsd.org> To: Michael Lucas <mwlucas@blackhelicopters.org> Cc: stable@freebsd.org Subject: Re: Roasting Newbies Message-ID: <Pine.BSF.4.10.9910100855200.37470-100000@enya.clari.net.au> In-Reply-To: <199910091303.JAA33525@blackhelicopters.org>
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On Sat, 9 Oct 1999, Michael Lucas wrote: > I don't think it's that we're actively hostile to newbies. We're just > sick of answering the same questions over and over again. > > To be honest, I don't want developers wasting their time answering > questions about the OS. I want them coding. One solution I have found to be effective in at least reducing the time taken to respond to poorly detailed questions, and also leads to reduced blood pressure changes and a less emotional response, is to have a canned response text file which can be e-mailed back to the poster. Something like... Hi, Welcome to FreeBSD, we're glad you have made the choice to use it as your operating system. We understand that problems arise from time to time, and the mailling lists are where to get answers. Often, however, the answers are already available on the FreeBSD web site or in the man pages, as others may have struck your problem already. Have you looked in the Handbook? Man pages? Mailling list archives? You can search all of these at <http://www.freebsd.org/search.html>; If you *have* searched for the answers already, please e-mail the appropriate mailling list with full details of your problem. Don't forget to include: * FreeBSD version you are running (uname -a) * Make, model of the hardware you are having a problem with (if hardware) etc,etc,etc Cheers, Danny To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-stable" in the body of the message
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