Date: Sun, 20 Apr 1997 11:47:32 -0400 From: dennis <dennis@etinc.com> To: "Kevin P. Neal" <kpneal@pobox.com>, Stephen Roome <steve@visint.co.uk> Cc: freebsd-hackers@freebsd.org Subject: Re: Price of FreeBSD (was On Holy Wars...) Message-ID: <3.0.32.19970420114730.006e2b4c@etinc.com>
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At 12:26 AM 4/20/97 -0400, Kevin P. Neal wrote: >At 04:34 AM 4/20/97 +0100, Stephen Roome wrote: >>On Sat, 19 Apr 1997, dennis wrote: >>> Ah, but the customer isnt always right...... >> >>This attitude is why I bought SDL, not etinc. > >I think it was L.L. Bean who said in a catalog: >"You will never win an argument with a customer." yeah, but LL Bean doesnt have to field tech support calls for its customers, now do they? Selling one low-end card to someone overseas whos going to constantly need tech support is a losing proposition. Sometimes, and I know that most of you folks won't get this, its a business decision to send someone on their way. Dennis > >This was explained to me as being more correct than "The customer is always >right", because obviously they aren't allways right (but you still want >them as a customer). >-- >XCOMM Kevin P. Neal, Junior, Comp. Sci. - House of Retrocomputing >XCOMM mailto:kpneal@pobox.com - http://www.pobox.com/~kpn/ >XCOMM kpneal@eos.ncsu.edu Spoken by Keir Finlow-Bates: >XCOMM "Good grief, I've just noticed I've typed in a rant. Sorry chaps!" > > >
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