Date: Tue, 14 Apr 1998 10:30:01 +0930 From: Greg Lehey <grog@lemis.com> To: rotel@indigo.ie, Sean Harding <sharding@oregon.uoregon.edu> Cc: freebsd-questions@FreeBSD.ORG Subject: Re: Lost root shell Message-ID: <19980414103001.D14520@freebie.lemis.com> In-Reply-To: <199804131538.QAA02185@indigo.ie>; from Niall Smart on Mon, Apr 13, 1998 at 04:38:46PM %2B0000 References: <sharding@ophelia.uoregon.edu> <199804131538.QAA02185@indigo.ie>
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On Mon, 13 April 1998 at 16:38:46 +0000, Niall Smart wrote: > On Apr 13, 8:10am, Sean Harding wrote: >> Subject: RE: Lost root shell >> On Mon, 13 Apr 1998, Niall Smart wrote: >> >>>> Please reply directly to me. >>> >>> I hate that kind of sh**. >> >> Wait a minute. Questions is the official support list. the CD says >> "questions#freebsd.org" on it. The web pages have this address. You can >> not honestly expect people to join this list prioir to asking questions. >> It's different with newsgroups and it's different with other lists. This >> is one place that you need to be aware that *most* of the questions come >> from people who aren't on the list. > > -questions is official in so much that is is hosted on hardware > owned by people/companies who are involved with FreeBSD. The people > who read and reply to the questions asked are mostly FreeBSD users > who have volunteered to help people out with sensible questions. > > I find it incredibly annoying when people seemingly expect others > to dutifully provide a 12 page answer within the next 15 minutes > and drop it right on their doorstep. I expect those who post > questions to the list to show the same willingness to participate > as I do, i.e. by subscribing and discussing the problem on the > list. > > I also reject out of hand that you cannot expect people to join > the list, the fact that the original poster requested a personal > reply indicates that he is perfectly aware how such lists usually > operate. Many, if not most of the discussions are relevant to > all readers, hence they should be kept on the list. -questions > is not an initial contact point of a one-to-one support line. > > I don't care how important the problem is for you, whether root's > shell is missing, the hard disk is on fire, or the president can't > send email -- if you expect me to read the list to answer questions, > I expect you to read the list for replies -- no exceptions. The "official" standpoint is different. We do want people to be able to send messages to the list without be subscribed. That's why I recommend answering to the sender as well as to the list. You might benefit by reading http://www.lemis.com/questions.html. I send it out every Friday, so you should already have seen it. Greg -- See complete headers for address and phone numbers finger grog@lemis.com for PGP public key To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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