Date: Wed, 18 Jun 2003 10:15:07 -0400 From: Bill Moran <wmoran@potentialtech.com> To: Terry Lambert <tlambert2@mindspring.com> Cc: chat@freebsd.org Subject: Re: Advice on how to straighten out a crappy ISP Message-ID: <3EF073EB.9010206@potentialtech.com> In-Reply-To: <3EF02D44.EF07CE6E@mindspring.com> References: <3EEFC568.70900@potentialtech.com> <3EF02D44.EF07CE6E@mindspring.com>
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Terry Lambert wrote: > Bill Moran wrote: > >>My ISP is Adelphia Cable Internet. > > [ ... ] > >>Does anyone have any suggestion on how I can get them to fix their >>worthless shit? I've tried being nice. I've tried being an asshole. >>I have nothing to threaten with, as there are no other high-speed >>providers in this area. > > Volunteer to fix it for them for $$$. I did. They don't have any positions open right now and don't need any consulting help. (their words) > Volunteer to fix it for them for free. I did. They didn't seem to understand that statement. > Letter to the editor of every local paper, spaced 1 week apart, > and explaining in plain English what's wrong with their setup, > and the consequences for their customers. I was considering that. Seems like a lot of work just to get someone to do what they're supposed to do anyway. > If you can, get on one of your local TV stations as a contrasting > editorial opinion, and use them as an example of a provider who > does things the wrong way. > > Start a letter writing campaign by local users's groups. > > Contact the local TV station's "consumer advocacy" 5 minute human > interest segment editor (e.g. in the Bay Area, "7 On Your Side"). > > There are a lot of things you can do that would make it more cost > effective to fix it than to continue doing Business As Usual(tm). These are all good ideas, Terry, and I'll probably use them if I come across problems again. I just don't understand why I have to pay for the service, then go out of my way to actually get it to work. I must be a shitty salesman, as I know lots of companies that have things broken, yet don't need anyone to fix them. -- Bill Moran Potential Technologies http://www.potentialtech.com
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