Date: Wed, 18 Jun 2003 15:37:44 +0100 From: Paul Robinson <paul@iconoplex.co.uk> To: Bill Moran <wmoran@potentialtech.com> Cc: chat@freebsd.org Subject: Re: Advice on how to straighten out a crappy ISP Message-ID: <20030618143744.GZ20204@iconoplex.co.uk> In-Reply-To: <3EF07317.4060307@potentialtech.com> References: <3EEFC568.70900@potentialtech.com> <20030618105019.GR20204@iconoplex.co.uk> <3EF07317.4060307@potentialtech.com>
next in thread | previous in thread | raw e-mail | index | archive | help
On Wed, Jun 18, 2003 at 10:11:35AM -0400, Bill Moran wrote: > True. It only took them a few months to figure that out. Hahaha... OK, so they do sound like dolts... > The HELO line from the server announced itself with a machine name that had > no DNS whatsoever. > They've suddenly fixed it now, though. Perhaps they were waiting for me to > publicly complain, or maybe it's just coincidence. Hmmmm... sounds like they copied the mail config over from another machine and not updated the primary hostname stuff in there. Easy mistake to make, and because MS MUAs and MTAs don't give a damn about strictly following RFCs, would go relatively un-noticed for some time. > >ISPs are willing to help, it's just most of them are stuctured to keep > >techs away from customers. > > Hmmm ... those two statements don't correlate. Sure. I used to work at an ISP where it wasn't happening enough. I once ended up picking up phones to customers and saying "Yes, I know mail is broken at the moment, but I can't fix it because I'm too busy answering the phone to people complaining mail is broken". Techs should stay away from customers. > Why? Should I have to pay for a static IP in order to have a properly > configured SMTP relay? If you really want "properly configured SMTP relay", then I'd say yes. SMTP isn't designed for mobile IP. :-) > Remember your earlier statement "structured to keep tech away from > customers"? > It appears that they're structured to keep managers away from customers as > well. Cunning bastards. > There's not much I can do when the person answering the phone refuses to > direct me to anyone but the same level 1 tech support I talked to the day > before. Fair enough. And there is nobody at all you can move your business to? -- Paul Robinson
Want to link to this message? Use this URL: <https://mail-archive.FreeBSD.org/cgi/mid.cgi?20030618143744.GZ20204>