Date: Thu, 22 Jan 1998 21:05:42 -0700 (MST) From: Atipa <freebsd@atipa.com> To: freebsd-chat@FreeBSD.ORG Subject: Miscr$oft Support policy Message-ID: <Pine.BSF.3.91.980122205529.24366B-100000@dot.ishiboo.com>
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I called up MS support today, and they answered the phone with the regular salutation: "Thanks for calling Microsoft. Can I get your credit card number please?" After instructing the "techincian" I was licensed as an OEM distributor, he told me I get free "callback" support. The funny thing is their "24-hour callback" policy: they call you back within 24 _working_ hours, or what ends up being up to 120 real life hours (over a weekend)! I am amazed this company can be so wildy successfull with no customer service ability whatsoever. Four days is an awfully long time to wait for support. Now I guess we can see what they mean when they say their product will be available in 2 months; they really 2 _working_ months (6 real)! Kevin
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