Date: Wed, 7 Feb 2001 23:20:03 -0500 From: Matthew Landry <mbl@lelnet.com> To: Andy Dills <andy@xecu.net> Cc: Dennis <dennis@etinc.com>, freebsd-isp@FreeBSD.ORG Subject: Re: simple FreeBSD shaper questions :) Message-ID: <20010207232003.A33132@snowcrash.lelnet.com> In-Reply-To: <Pine.GSO.4.32.0102051514460.22001-100000@shell.xecu.net>; from andy@xecu.net on Mon, Feb 05, 2001 at 03:24:54PM -0500 References: <5.0.0.25.0.20010205144032.0215a9b0@mail.etinc.com> <Pine.GSO.4.32.0102051514460.22001-100000@shell.xecu.net>
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On Mon, Feb 05, 2001 at 03:24:54PM -0500, Andy Dills wrote: > changed that policy, which is good for you. Anyways, you wouldn't take > that card, and wouldn't agree to any sort of arrangement we offered, > including direct wire transfer. You basically said "fuck you I don't want > your money". So now, and for the rest of time, I'm going to let everybody > know that you feel that the customer is not important, and you are not > motivated by their money. This was three years ago; do you really think I'm not you. I wasn't on the phone with Dennis three years ago. Instead I was on the phone with Dennis this past October, with a similar problem. I needed a license key RIGHT AWAY for a box that was going live into colo the next morning and would bankrupt me with bandwidth fees if etinc's software wasn't installed, configured, and working flawlessly. My personal charge card, unknown to me, was being denied because of a transaction limit policy I'd ignored in the fine print of my contract with the bank. Dennis was not only willing to work with _me_ to resolve the situation, he was willing to talk with my bank about it. I've never found a vendor that helpful about payment issues before. Hell, I doubt _I_ would be that helpful in a similar situation. If I remember correctly, Dennis is unpopular on inet-access not because of issues with his company, his products, or his customer service, but because of his sometimes controversial opinions on other matters. I can't say I agreed with him when those fights were going on. But I didn't want to let that stop me from choosing the best product, and I'm glad I didn't. Can I say from my own knowledge that Dennis wasn't a jerk three years ago when you dealt with him? Of course not. But your experience does not necessarily constitute a representative sample of the universe. -- Matthew Landry mbl@lelnet.com O- LEL Network Services Anti-Stupid Talisman "You don't have to outrun the bear. Just outrun the slowest hiker." To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message
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