Date: Wed, 26 Apr 1995 17:39:52 -0500 (CDT) From: bsinger@databank.com (Smooch) To: hackers@FreeBSD.org Subject: Re: The Mentors' Club Message-ID: <199504262239.RAA16685@databank.com > In-Reply-To: <199504260900.LAA00448@vector.eikon.e-technik.tu-muenchen.de> from "Julian Howard Stacey" at Apr 26, 95 11:00:18 am
next in thread | previous in thread | raw e-mail | index | archive | help
What about something a little simpler: * Newbie sends mail to {newbie,help}@freebsd.org, * which is distributed to a mailing list newbie-q@freebsd.org, * which is read by someone who knows something about the topic, who replies. * Reply-To points back to help mechanism, * which sends the reply to the newbie, * saving it with the help message to keep track of where the problems are and to add to the FAQ. * Newbie also gets a message explaining the mentor system * and is attached to the mentor, * and newbie-q is sent an automatic "This person taken care of" message. After getting a response, Newbie should write directly to the mentor, and not help@freebsd. Someone (or newbie-q again) gets a message if a help message hasn't been replied to in reasonable time, and newbie-q can also be used for mentors-above-their-heads. I think this would get replies to users faster, and by the right person. Ben
Want to link to this message? Use this URL: <https://mail-archive.FreeBSD.org/cgi/mid.cgi?199504262239.RAA16685>