Date: Wed, 19 Aug 1998 11:47:04 +1200 From: Jonathan Chen <jonc@pinnacle.co.nz> To: Doug White <dwhite@resnet.uoregon.edu> Cc: djv@bedford.net, freebsd-questions@FreeBSD.ORG Subject: Re: Freebsd-questions and the web page Message-ID: <Pine.SGI.4.02.9808191139160.7535-100000@tui.pinnacle.co.nz> In-Reply-To: <Pine.BSF.4.00.9808181515440.19286-100000@resnet.uoregon.edu>
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On Tue, 18 Aug 1998, Doug White wrote: > On Tue, 18 Aug 1998 djv@bedford.net wrote: > > > There seems to be frequent newbie-confusion over the questions link > > on the freebsd web pages. It appears to the casual visitor to > > be an email link to an official help desk, and it takes occasionally > > several emails to clear up this impression, and point out the truth > > that the user has wandered into an quasi-anarchic commune. > > What? That's what questions is _supposed_ to be, a helpdesk. (of sorts > :) ) The confusion lies in that most newbies assume that any reply from freebsd-questions is from the FreeBSD organisation (whatever *that* means), and that their answer is the canonical truth (as opposed to some of the my-best-guess answers that sometimes come up here). Worse yet, if you get a terse rude reply it'd sure turn people away if they believed that the FreeBSD `official' helpdesk were made up weirdos instead of volunteers. Having the additional text in the web-page would go a *long* way towards clearing up that. Cheers. -- Jonathan Chen -------------------------------------------------------------------- "Lots of folks confuse bad management with destiny" - Kin Hubbard To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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