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Date:      Tue, 14 Apr 1998 07:34:15 -0700
From:      "Jordan K. Hubbard" <jkh@time.cdrom.com>
To:        Ted Spradley <tsprad@set.spradley.tmi.net>
Cc:        Stephen Roome <steve@visint.co.uk>, current@FreeBSD.ORG
Subject:   Re: ps segfaults since I overclocked. and worries. 
Message-ID:  <8203.892564455@time.cdrom.com>
In-Reply-To: Your message of "Tue, 14 Apr 1998 09:14:23 CDT." <E0yP6Tf-0003SQ-00@set.spradley.tmi.net> 

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> I was really surprised by the intense negative reaction to overclocking.  
> The manufacturer tests the parts an then decides how to mark the parts 
> based on the results of those tests and other marketing considerations, 
> like the demand for slower parts and the embarrassment of not having 
> faster ratings than the competition.  The Do-It-Yourselfer tests the 
> whole system and then decides how fast to run it based on the results of 
> those tests and other considerations, like the cost of shortening the 
> life of some parts and the inconvenience of a potential intermittent 
> failure.  What's the big deal?

The big deal is that it makes it impossible to provide meaningful tech
support for hardware problems when people do this, and ask us for tech
support they do to the tune of hundreds of man hours a week.  In order
to make the tech support system even begin to work, it was absolutely
necessary that certain ground rules be laid down and one of those
rules is *no overclocking during debugging*.  It's a very simple rule
and one which is non-negotiable.  It seemed (perhaps erroneously) that
Stephen was wanting help with a hardware issue before properly obeying
the ground rules and so, of course, people reacted negatively.  We're
really quite serious about those ground rules and absolutely will not
help anyone until they're in full compliance with them.  If that wasn't
known before, let it be known now! :-)

					Jordan

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