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Date:      Wed, 3 Apr 2002 08:44:53 +0200
From:      "Anthony Atkielski" <anthony@atkielski.com>
To:        "Mike Meyer" <mwm-dated-1018213068.da8dcb@mired.org>
Cc:        <chat@FreeBSD.ORG>
Subject:   Re: Anti-Unix Site Runs Unix
Message-ID:  <012601c1dadb$104d5100$0a00000a@atkielski.com>
References:  <20020402113404.A52321@lpt.ens.fr><3CA9854E.A4D86CC4@mindspring.com><20020402123254.H49279@lpt.ens.fr><009301c1da83$9fa73170$0a00000a@atkielski.com> <15530.6987.977637.574551@guru.mired.org>

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Mike writes:

> There's no money in that, so why should
> anyone do it?

Agreed.

> In particular, in an industry dominated by
> a company that gained that position by shipping
> buggy products and making money on upgrades,
> there's no incentive to do anything else.

I suspected you wouldn't be able to simply stop at that point without saying
something about your Great Satan, and I was right.

Microsoft (the company I presume you had in mind) did not invent this
paradigm, nor is it any more a practitioner of it than anyone else in the IT
industry.  It is a problem with EVERY IT company I know of, at least for
software (hardware makers cannot afford quite the same luxury, since they
can't have people download a new processor if the one they shipped is
massively defective).

> The end result is that the only people interested
> in shipping a bug-free product - as opposed
> to one that they can get people to buy - are
> the people who aren't trying to sell the product.

Customers have never demanded bug-free products, and so they don't get them.
If making products bug-free would sell more of them, that's what software
companies would do.  But you cannot sell software successfully on that
basis, and so feature bloat is used instead--customers seem willing to pay
for additional features, even features that they don't need.

Other things that fail to sell software include higher security and better
performance.  This is why you don't see higher security and better
performance in new versions of software, as a general rule.

If customers really demanded security, performance, and reliability, they'd
get it, as it costs no more to produce these than it does to produce feature
bloat.

> No, what makes a product successful is selling
> lots of copies.

You can only sell lots of copies if you can keep your technical support
costs down.  That imposes an upper limit on the number of bugs you can ship.
And that limit is considerably lower than you seem to believe.

> Being crashfree doesn't do that *nearly* as well
> as convincing people that there isn't an alternative.

Most people who have moved to OSes like NT and XP have done so because of
better resistance to things like crashes.  I didn't particularly care for XP
because I don't like the "activation" feature (a euphemism for making you
pay forever for the same software), but I have to admit that it has been
completely and totally crash-proof thus far ... nothing seems to bring it
down.  It seems to be as reliable as NT (no surprise, since it is _based_ on
NT).

> Last time I checked, Linux had more desktops
> than the Mac.

Linux had zip, last time I saw numbers.  Servers don't count when you are
considering desktops.  Similarly, FreeBSD is far more present among servers
than among desktops.


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