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Date:      Mon, 4 May 1998 18:53:09 -0400 (EDT)
From:      woods@zeus.leitch.com (Greg A. Woods)
To:        "Jordan K. Hubbard" <jkh@time.cdrom.com>
Cc:        Randall Hopper <rhh@ct.picker.com>, Poul-Henning Kamp <phk@critter.freebsd.dk>, freebsd-bugs@FreeBSD.ORG
Subject:   Re: bin/5296 
Message-ID:  <199805042253.SAA21201@brain.zeus.leitch.com>
In-Reply-To: Jordan K. Hubbard's message of "Mon, May 4, 1998 13:19:31 -0700" regarding "Re: bin/5296 " id <6821.894313171@time.cdrom.com>
References:  <199805041546.LAA16661@brain.zeus.leitch.com> <6821.894313171@time.cdrom.com>

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[ On Mon, May 4, 1998 at 13:19:31 (-0700), Jordan K. Hubbard wrote: ]
> Subject: Re: bin/5296 
>
> You've missed the point - it has nothing to do with hardware
> limitations and much more to do with the fact that GNATs is just
> basically unwieldy at handling this many.  It may have a wonderful
> priority matrix, but actually searching through and locating such PRs
> is a real pain.

I didn't think hardware or other system resources was the problem.

In that case I'm not sure why you're finding it a "real pain" to search
and locate "such" PRs.  The current WWW summary report is indeed
practically useless (except as a large and searchable summary report,
assuming the synopsis text is meaningful), and the "formulate a specific
query" page (which can only be linked to from the summary report and not
from the "Support" page) doesn't sort by priority or severity, but
anyone with direct GNATS access should be able to use either the
query-pr command-line, or whatever front-end, to generate a very
selective set of PRs.

No matter what system you find, effective use of it in face of such a
large user-base and potentially large number of submissions will require
that you have energetic, knowledgeable, and dedicated people like phk to
read through all submissions and re-file them with appropriate
adjustments to the priority, severity, and/or class fields.

I think a full-text search capability for PRs would help reduce the
number of duplicates too.  (glimpse and the WWW tools available for it
should do fine, though the doing the right interface would probably take
some development effort -- simple grep searches would probably require
too much horsepower)

> > In addition I hope it isn't necessary to point out that GNATS is free
> > software and is in fact quite easy to modify and/or extend.  It's not
> 
> Easy when you have the time and resources, sure. :(

Wouldn't it be more effective to enhance GNATS to the state where it is
usable for your requirements rather than first finding (or worse
designing and implmenting) some other tracking system (even if it's
simply a separate GNATS database) and then moving all the "low-priority"
PRs over to that new system?  (Assuming it's GNATS that actually need
enhancing, and not just its pattern of usage....)

As you suggested in jest earlier, the only alternative is to wipe the
slate clean and start fresh with new rules, systems, or whatever, and I
think we all agree, esp. the collective group of submitters, that this
is just not a viable alternative at this stage.

-- 
							Greg A. Woods

+1 416 443-1734      VE3TCP      <gwoods@acm.org>      <robohack!woods>
Planix, Inc. <woods@planix.com>; Secrets of the Weird <woods@weird.com>

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