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Date:      Wed, 3 Apr 2002 16:06:12 -0800 (PST)
From:      Rick Hamell <hamellr@heorot.1nova.com>
To:        Anthony Atkielski <anthony@freebie.atkielski.com>
Cc:        chat@freebsd.org
Subject:   Re: Anti-Unix Site Runs Unix
Message-ID:  <Pine.BSF.4.21.0204031605080.42074-100000@heorot.1nova.com>
In-Reply-To: <00d001c1db63$307abd40$0a00000a@atkielski.com>

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> > Microsoft dosen't have technical support
> > people at all except for the very high-level
> > tier 3 group. All the technical support
> > people are contracted out to other companies.
> 
> That depends on the product, and on the support category.  I believe Premier
> support is 100% Microsoft.

	Nope.. it's not.

> > Every once in a while they'll get someone
> > above average, but they tend to get promoted
> > or a real job.
> 
> The average job lifetime in technical support, industry-wide, is about 18
> months, IIRC.  It's a really boring job, overall, and often very frustrating
> as well.

	Yes... it is... I've been doing it for 4 years now.


	Rick


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