Date: Fri, 11 Apr 1997 14:08:29 -0500 From: "Darrin R. Woods" <dwoods@netgazer.com> To: batie@agora.rdrop.com (Alan Batie) Cc: freebsd-isp@freebsd.org Subject: Re: Sprint or MCI ?? Message-ID: <v03007805af743ad26220@[208.12.177.224]> In-Reply-To: <m0wFi0r-00092fC@agora.rdrop.com> References: <v0300780daf72fbfd7387@[208.12.177.224]> from "Darrin R. Woods" at Apr 10, 97 03:23:00 pm
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>> I would have to second this opinion. We also switched from UUNet to Sprint >> and have been happy ever since. > >I'm surprised at the dissatisfaction with UUnet... While I don't like their >attitude towards reselling, their service has always been impeccable. We had decent service with the connection (not great, but not bad). Their customer service was absolute crap though. I would call with a problem or question, my sales rep would never (and I mean NEVER) return my calls, and if I got someone on the phone (billing or tech support) they would tell me that I had to talk to my sales rep. I left voice mail after voice mail and it was never returned. Finally a month after we had a problem with our bill, I got email from my sales rep asking if we had gotten the problem taken care of. Too little too late. I don't know what the problem was, I had dealt with this sales rep for about 2 years before this without problems and had sent several customers to them, but when I started an ISP they just acted like they didn't want to deal with me. Sprint has been like a dream compared to the nightmare we had with UUNet (now known as ScrewUNet around the office here). Darrin R. Woods | "I'm so happy that I, can't stop crying." Director Operations | Netgazer Solutions, Inc. | work: http://www.netgazer.net Dallas, Texas 972.702.9119 | home: http://www.intosh.com My employer most whole-heartedly denies everything I say
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