Date: Fri, 15 Mar 2002 23:16:09 -0500 From: Garance A Drosihn <drosih@rpi.edu> To: Michael Lucas <mwlucas@blackhelicopters.org>, questions@FreeBSD.ORG Subject: Re: Web-based helpdesk apps? Message-ID: <p0510150eb8b876d8b3a4@[128.113.24.47]> In-Reply-To: <20020315111025.A17446@blackhelicopters.org> References: <20020315111025.A17446@blackhelicopters.org>
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At 11:10 AM -0500 3/15/02, Michael Lucas wrote: >Folks, > >I'm looking for a simple little helpdesk application for >small network management. My ideal program would take >entries over the Web, allow updates, assigning tickets to >technicians, and so on. For one of the projects I work with, they use a webized application called "Jitterbug". It accepts bug reports via email (as well as the web), and allows us to do simple management of those reports. I don't know any details of where it came from, but I could check into it some more if you are interested. -- Garance Alistair Drosehn = gad@eclipse.acs.rpi.edu Senior Systems Programmer or gad@freebsd.org Rensselaer Polytechnic Institute or drosih@rpi.edu To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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