Date: Tue, 10 Jun 1997 16:53:11 +0800 (TSD) From: "Victor A. Sudakov" <vas@vas.tomsk.su> To: isp@freebsd.org Subject: Internet providers discouraging customers from unix Message-ID: <199706100853.QAA00288@vas.tomsk.su>
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Adrian Chadd wrote: > > > > > They all seem to end up saying "talk to your ISP" but my ISP will not > > > deal with anyone running any sort of U*ix system. Anyone got any ideas? > > > > I have seen many messages of this kind recently. Is it a new fashion in > > internet service providing or do those providers receive money from Bill > > Gates? > > I certainly don't receive money from Bill :-) Are you a provider? What is your company's attitude to clients running unix? > > Thing is, with larger ISPs, the clueful unix people are usually the > administrators, and are generally kept *AWAY* from user support. > The droids DOING user support dont know anything about unix, and so .. :) A regular customer only speaks to the support personnel. And suffers from their ignorance. Even if there is a clueful unix person in the company, the general customer is discouraged from using unix by the user support. I think this should be changed, and as soon as possible, too. Admins should say their word. I myself am lucky to have such an ISP who not only discourages me from using unix, but is very helpful and many times has given me a hand and helped me out of difficult situations. Of course, I am trying not to abuse this generosity and prefer to study a lot of things myself because I understand that if I had Win95 I would not ask so many questions (perhaps ;-)) May be I am somehow a special case but I have setup client internet software on five platforms (MS-DOS, OS/2, Windows 3.1, Windows 95, FreeBSD) and FreeBSD turned out to be the easiest. OS/2 was a nighmare. -- Victor Sudakov http://www.tomsk.su/r/persons/vas.htm
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