Date: Tue, 30 Mar 1999 19:07:15 +0000 (GMT) From: Terry Lambert <tlambert@primenet.com> To: roberto@keltia.freenix.fr (Ollivier Robert) Cc: chat@FreeBSD.ORG Subject: Re: Why no FreeBSD coffee mugs? Message-ID: <199903301907.MAA18598@usr06.primenet.com> In-Reply-To: <19990327004128.A35888@keltia.freenix.fr> from "Ollivier Robert" at Mar 27, 99 00:41:29 am
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> Walnut Creek used to sell FreeBSD mugs two years ago but stopped because > the high ratio of broken ones during shipping. I ordered 14 for a few > friends and I at that time and 6 were broken... > > WC changed them and I can understand them stopping selling 'em. > > I show mine at work whenever possible :-) In the book "A complaint is a gift", a similar example is given in two different locations. Rather than not shipping product, the companies involved changed their packaging system used for shipping thier products. Amazingly enough, these companies are both thriving today; if I remember correctly, it has something to do with being able to get goods to customers intact. Terry Lambert terry@lambert.org --- Any opinions in this posting are my own and not those of my present or previous employers. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-chat" in the body of the message
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