Date: Tue, 21 Jul 2015 09:34:09 -0400 From: Jon Radel <jon@radel.com> To: freebsd-questions@freebsd.org Subject: Re: [ OT ] recommendations for a domain_name registrar Message-ID: <55AE4A51.1060209@radel.com> In-Reply-To: <55AE1CD2.5080005@freebsd.org> References: <55ADC5CE.5050207@risebroadband.net> <55ADCF06.20500@FreeBSD.org> <D0F35180-9916-488F-B110-002E8575ED1C@lafn.org> <20150721054859.1404c355@seibercom.net> <55AE1CD2.5080005@freebsd.org>
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This is a cryptographically signed message in MIME format. --------------ms020706040900010305040906 Content-Type: text/plain; charset=utf-8; format=flowed Content-Transfer-Encoding: quoted-printable On 7/21/15 6:20 AM, Matthew Seaman wrote: > On 07/21/15 10:48, Jerry wrote: >> Matthew recommended a French company. That is fine >> as long as they either offer support in English, or you speak French. > They've always produced a good standard of English in my dealings with > them -- most over e-mail though. > > French company? Not really quite so simple anymore. Gandi was=20 certainly founded in France and is still headquartered there. For some=20 years, however, they have had US facilities (offices in San Francisco,=20 one of their 3 primary data centers is in Baltimore, and I'm not sure if = anything else). Even before that growth, and I've been with them since=20 2001 which is pretty close to when they started selling domain services, = I've never had communications issues in English that I can recall. As a = matter of fact, I was a bit disappointed when I was switched over to a=20 US based contract, as I'd signed with Gandi in part to be less subject=20 to what were rather trigger happy US courts back in the day. Officially, Gandi will support you in French, English, Spanish, and=20 Chinese. I've only ever tested English. :-) If you really desire phone support, they may not be for you. They very = strongly push you in the direction of using their online ticketing which = is integrated with email for follow-up. I've found them very responsive = and personally prefer their system over the option of waiting on hold to = get to 2nd tier support or higher. (I've rarely ever had any use for=20 first tier support at the competition, as I, sadly, generally understand = the technology *and* their employer's technical limitations better than=20 the folks who answer the phones. My recent go arounds and arounds and=20 arounds with staff at Network Solutions over DNSSEC support for a domain = that I handle the technical bits for as a courtesy to a non-profit are a = case in point. Eventually I muttered, "How the mighty have fallen," and = lodged a complaint with the registry that NS shouldn't be listed as=20 supporting DNSSEC. ) Bottom line: All my domains I really care about are at Gandi. I use=20 somebody slightly cheaper to park the domains that I'm ambivalent about. --Jon Radel jon@radel.com --------------ms020706040900010305040906 Content-Type: application/pkcs7-signature; name="smime.p7s" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="smime.p7s" Content-Description: S/MIME Cryptographic Signature MIAGCSqGSIb3DQEHAqCAMIACAQExDzANBglghkgBZQMEAgEFADCABgkqhkiG9w0BBwEAAKCC Cq8wggSvMIIDl6ADAgECAhEA4CPLFRKDU4mtYW56VGdrITANBgkqhkiG9w0BAQsFADBvMQsw CQYDVQQGEwJTRTEUMBIGA1UEChMLQWRkVHJ1c3QgQUIxJjAkBgNVBAsTHUFkZFRydXN0IEV4 dGVybmFsIFRUUCBOZXR3b3JrMSIwIAYDVQQDExlBZGRUcnVzdCBFeHRlcm5hbCBDQSBSb290 MB4XDTE0MTIyMjAwMDAwMFoXDTIwMDUzMDEwNDgzOFowgZsxCzAJBgNVBAYTAkdCMRswGQYD VQQIExJHcmVhdGVyIE1hbmNoZXN0ZXIxEDAOBgNVBAcTB1NhbGZvcmQxGjAYBgNVBAoTEUNP TU9ETyBDQSBMaW1pdGVkMUEwPwYDVQQDEzhDT01PRE8gU0hBLTI1NiBDbGllbnQgQXV0aGVu dGljYXRpb24gYW5kIFNlY3VyZSBFbWFpbCBDQTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCC 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