Date: Tue, 2 Apr 2002 22:18:53 +0200 From: "Anthony Atkielski" <anthony@atkielski.com> To: "Rahul Siddharthan" <rsidd@online.fr>, "Terry Lambert" <tlambert2@mindspring.com> Cc: <chat@FreeBSD.ORG> Subject: Re: Anti-Unix Site Runs Unix Message-ID: <009301c1da83$9fa73170$0a00000a@atkielski.com> References: <20020402113404.A52321@lpt.ens.fr> <3CA9854E.A4D86CC4@mindspring.com> <20020402123254.H49279@lpt.ens.fr>
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Rahul writes: > The real question is, do they fix it > for you so that it doesn't crash? Yes. That's what real support--the kind that corporate users are willing to pay for--provides. It's expensive, but eventually problems usually do get resolved. I think this paradigm is a sign of a serious problem in the IT industry (why should you have to pay to get a product you buy to work?), but nobody seems to be doing anything to change it. > If they do that, why does it continue to > crash for everyone else, and if they don't, > what are you paying them for? It _doesn't_ crash for everyone else. Most people using successful software products never see any crashes at all--that's what makes the products successful. Any company selling products that crashed for "everyone" would be out of business in a heartbeat. > Surely not for installing and re-installing the > software, which is easy. Reinstallation has the advantage of returning most of the system to a known state, which is easier to debug and often more reliable. > ... a system administrator who's interested > in his users' welfare would pick a good browser > and not just one which is "supported" ... The latter often defines the former. > ... or nobody would be using FreeBSD, we'd all > be using Microsoft products. That is very nearly the truth today. Virtually no one runs FreeBSD on the desktop; virtually everyone runs Microsoft products. The only significant minority is the Mac community, and it is still twenty times smaller than the Windows majority. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-chat" in the body of the message
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