Date: Wed, 02 Jul 1997 15:44:54 -0600 From: Joshua Fielden <shag@concentric.net> To: "Jordan K. Hubbard" <jkh@time.cdrom.com> Cc: hoek@hwcn.org, Annelise Anderson <andrsn@andrsn.stanford.edu>, Francisco Reyes <francisco@natserv.com>, FreeBSD Chat List <chat@FreeBSD.ORG> Subject: Re: Why Not Make tcsh the default shell? Message-ID: <33BACBD6.30EE1E28@concentric.net> References: <16094.867878451@time.cdrom.com>
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Jordan K. Hubbard wrote: > > > No, it doesn't take any Real Work(c). Sysinstall already allows > > the user to read docs before beginning the install. A short > > blurb can be added to one of those docs. I don't think the > > README would be unsuitable (although I can envision arguments > > against it). > > Sorry, but I'm afraid that's just naive. :-( > > Adding docs only helps about 10% of the population - it's a worthwhile > percentage and don't think that this is me saying that I'm against > adding docs, I'm not. I'm simply saying that the great majority of > users don't even read the docs currently provided. Reading docs takes > an active step on the user's part, and users don't want to take such > steps as a general rule - they want the installation process to do > that and simply ask them questions if a configuration issue comes up. > > And if it sounds like I'm selling the users short on this, trust me - > I'm not. :-( I've done front-line tech support for long enough to know > that people just don't read the floppy docs and, if you're lucky, > might take a peek at README.TXT before diving in. I probably answer > the questions which are documented in full detail in *.TXT more often > than any of the others. > > Jordan I can second that. At my last job, my most common convo was: "<information>. By the way, that's documented in the help file, the README, the manual on page <x> AND the tech support section of the web page." "c'mon, who reads the documentation?" the scary part was we sold, among other things, RAID 0/1 drivers, and still got this. :-) -- SCSI is *not* magic. There are many technical reasons why it is occasionally necessary to sacrifice a small goat to your SCSI chain. --Joshua Fielden
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